Here is a selection of our most frequently asked questions
Are you open to the public/are you a visitors centre?
Yes, we are a visitor centre and we'd love you to visit all of our owls. We are home to 25 different species and are the largest collection of Owls in Wales.
The centre is open 7 days a week 10am-5pm.
How do I book a private flying experience?
Either call us on 01437 751725 or email us at email@example.com
Where will my private flying experience take place?
Your experience will take place at The Secret Owl Garden, Picton Castle, The Rhos, Haverfordwest, Pembrokeshire, SA62 4AS.
Where should I meet you?
When you arrive at Picton Castle please make your way to our shop where our lovely team will get you all checked in ready to fly the owls. Please arrive 5 minutes before you experience start time to ensure you are able to spend the maximum amount of time flying.
What should I wear for my experience?
Just dress for the weather and wear footwear that is comfortable for you to walk in for the duration of your experience. The owls will not mind what you wear!
Can I come and watch my family/friends fly on their experience?
Of course, if you have a friend or family member coming out flying and you would like to tag along and take photos then you are more than welcome. Spectator tickets can be pre-booked with the office on booking or purchased on the day in our shop for £10 per person.
This includes entrance to the gardens, entry to The Secret Owl Garden and tea/coffee afterwards.
Can I take photos?
Yes! Please click away and don’t forget to send us them if you get any good ones or post them to our social media pages:
Facebook : The Secret Owl Garden
Do age restrictions apply?
It is safe for anyone to fly as we have birds to suit all ages. However, anyone under 16 must be accompanied by a full paying adult. We don’t charge for under 5’s in your group, they are welcome to join in if they are brave enough.
Is it suitable for people with walking difficulties?
As all of our experiences are private, then we can tailor them to your needs. You are able to walk as much or as little as you like. There are some minor inclines but we can stop as often as you like.
The paths at the Picton Castle are very well kept and there is wheelchair access across the site. The paths are regularly rollered to ensure they stay as flat as possible.
Is it suitable for people with learning difficulties?
Of course, animals are a fantastic way to learn for anyone. We do not charge for support workers to come along and watch/support.
What happens if it rains?
If it is just a bit drizzly then the owls will fly fine and we can dodge the showers under the trees. If the forecast is for torrential rain we will contact you beforehand and attempt to rearrange. We want you to have the best experience possible and having heavy rain blurring your photos is not ideal.
How do I buy a gift voucher?
You can purchase gift vouchers online here.
How do I receive my voucher?
It will be emailed to you automatically once you have purchased it online. If your voucher does not come through instantly please remember to check your spam/junk mail. You may like to add us to your contact list: firstname.lastname@example.org
I’ve bought/received a voucher, what happens next?
Once you know what date you’d like to come and fly, give us a call or email us and we will book you in the diary.
What happens if I lose my voucher?
As the vouchers are automated, they are kept on our system, so if you lose your voucher just email us and we can check that it’s valid and either resend it to you or just book you in the diary
How long is my voucher valid for?
1 year from the date of purchase. We advise that you book your experience as soon as you have a suitable date as we get very busy in the summer months and at weekends.
What happens if my voucher is close to expiring but I won’t have time to use it?
We can extend your voucher for an additional 3 months if it is nearing the expiry date.
£10 per voucher
What happens if my voucher expires?
Once expired vouchers are not able to be redeemed or extended. We recommend using your vouchers as soon as possible.
Do you do discounts for large groups (6+)?
Yes, just give us an email and we’ll see what we can do for you.
Can I bring my dog to my experience and to visit the centre?
We would kindly ask our guests not bring dogs on experiences, even friendly dogs. They will be unable to walk around with us to ensure the safety of the birds. Pets are best left with a friend or at home, not in the car while you fly.
Picton Castle gardens welcome dogs on leads. Please note that we are unable to allow dogs into The Secret Owl Garden to ensure the welfare of our owls. We do have a 'doggy day care' area where you can tie your dogs with fresh water whilst you visit all of our owls.